This curriculum provides materials for a training program designed to enable front-line supervisors and union stewards to minimize production disruptions stemming from ongoing, unresolved conflicts among production workers. The program accomplishes this goal by giving participants the tools and confidence to design, implement, and run a process…

This guide, part of a series of workplace-developed materials for retraining factory workers, provides teaching materials for a workplace course in problem-solving techniques. The course is a review of basic problem-solving techniques focused on helping participants to be comfortable solving problems on the job. Topics covered include the…

This document contains three issues of "Training Ideas," a bimonthly publication of instructional materials and articles dealing with human resource development. The premiere issue (1984) includes the following articles: "Information Retrieval: Finding That Lost Article" by Patrick Suessmuth; "Increasing Learning in Printed Materials through the…

This book is designed as a resource for educators who teach business content in a variety of instructional settings. It contains case studies representing all functional areas of business, including corporate training, for grades 7 through graduate education. Chapter 1 provides an overview of the case study method. The history of the case method,…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students contains a brief overview of problem solving and offers a practical approach along with some of the tools that can be used. The following components are included: (1) narrative of the problem-solving process; (2) the problem-solving…

This publication provides a model curriculum with a focus on welfare-to-work, school-to-work, and first-time employees. It emphasizes the basic competencies most valued by employers for the current and future domestic and global work force. Section 1 presents an overview of LifeWork, a performance-based transitional program that uses the…

This manual contains a workshop curriculum that offers background information and activities rooted in the whole language approach. It is designed to address needs of employees with skill levels below fifth grade. Section I is an introduction to the changing workplace environment. Sections II-V cover problem solving, communication (speaking…

This guide contains activities and resources to help adult learners develop the work-based foundation skills and knowledge areas included on the Foundation Skills Framework wheel (Institute for the Study of Adult Literacy 2000). Its four sections (basic employability skills, basic workplace knowledge, basic workplace skills, and lifelong learning…