Describes a performance technology approach to paperwork reduction for managers that looks at information as a stimulus designed to prompt or initiate a desired behavior or response from the reader. Guidelines for improving performance through the use of information that serves as directions or feedback are given. (LRW)

This manual identifies a series of performance measurements which, when assessed in their totality, can effectively measure a public library's level of service to its users. The measures have been developed at two levels. On one level, the measures can broadly evaluate the overall performance of library systems on the national level; on a second,…