This workbook presents a proven and practical model of organizational development prepared for the 166 Youth Department Bureau Runaway Youth Program grantees. It is designed to take the user through four phases of organizational development: (1) initiation of the change process; (2) development of organizational change (intervention) plans; (3)…

The authors present an alternative model for training in organizational development (OD) which differs from other such models by being eclectic, inexpensive, and applicable to participants with varying degrees of experience. A design for a training laboratory is elaborated and related to theories about OD and about learning processes. (SK)

The outlook for improving work life quality in unionized, mature organizations is examined in the context of the Jamestown, New York, community-based labor/management committee. Ten lessons from the experience of the Jamestown Committee are offered. (Author/JMD)

Provides a review of the total quality management movement and process, and advocates applying it to higher education as a solution to current problems. Customer emphasis, continuous improvement, developing human resources, and using tools for process development are described; and examples from specific academic institutions are included.…