Discusses the working relationship between an instructional technologist and a subject matter expert (SME). Highlights include characteristics of a good relationship; the context for working with a SME; and a model for SME interactions, including checklists for various phases. (five references) (LRW)

Describes an operations audit as a means of reporting the effect of such interventions as training programs on organizational productivity; discusses the value of an accurate mission statement; describes an audit conducted to learn effects of management training programs at Lutheran General; and reviews steps and measurement techniques of…

Describes strategies for improving performance appraisal systems and examines common features of appraisal systems in large companies. Highlights include rating scales; ranking; forced distributions; tying performance appraisal to strategic business goals; frequency of reviews; development plans versus evaluation only; and group review meetings.…

Describes a performance technology approach to paperwork reduction for managers that looks at information as a stimulus designed to prompt or initiate a desired behavior or response from the reader. Guidelines for improving performance through the use of information that serves as directions or feedback are given. (LRW)

A graduate student who has participated in a student internship program in business presents seven rules to follow to make the experience most effective. (MBR)

Describes a method for training technically qualified personnel to become competent instructors for corporate and industrial training programs. The method identifies 24 teacher behaviors that promote effective learning, and a copy of an Instructor Feedback Observation Form which includes these behaviors is provided. (two references) (LAE)