Presents general systems models (ballistic system, guided system, and adaptive system) and an evaluation matrix to help in examining training evaluation alternatives and in deciding what evaluation is appropriate. Includes some guidelines for conducting evaluation studies using four designs (control group, reversal, multiple baseline, and…

Explores need for development of validation and certification procedures. Performance measures used for these procedures must come from on-job experiences. Validity of measures depends on similarity of participant's performance to job exercises. Outlines how to develop reliable job performance measures necessary for job certification and…

Discusses six major errors in management development programs. These failures include (1) not tying development programs to strategic considerations, (2) not properly qualifying participants, (3) not using proper training methods, (4) not differentiating group and individual development, (5) not providing posttraining support, and (6) not…