The report urges that every seller review, and where necessary modernize, his internal complaint-handling procedures and his methods for resolving disputes in the light of the following recommendations: (1) The handling of consumer complaints should be swift, personalized, courteous, and as effectively managed as any other function of prime…

Provides a generalized overview of the problems that software buyers are likely to encounter and could overcome. Experiences of Online, Inc., in purchasing programs, using software documentation or manuals, and problems with software, provide examples. (EJS)

The enormous and rapidly-increasing number of goods on the market makes it difficult to ensure that all consumer products are safe to use. Public concern about product safety has caused the enactment of a wide range of consumer protection laws. The result of this legislation has been that many agencies have been established to protect the public.…

This manual is designed to assist those helping professionals responsible for developing consumer education programs for older adults on the topic of food purchasing and costs. In a modular presentation format, the materials focus on the follwing areas of concern: (1) information on food buying; (2) planning the food budget; (3) shopping for good…

One in a series of consumer education materials for 4-H Club members and secondary students, this document focuses on shopping and purchasing. The series is based on the philosophy that teens need the training and guidance to develop the skills needed to become competent consumers. The shopping project is designed to acquaint students with some of…

The focus of this document, one in a series of consumer education materials for 4-H Club members and secondary students, is supermarkets, food, and purchasing. The materials in the series are based on the philosophy that teenagers need the training and guidance to develop the skills needed to become competent consumers. The supermarket project…

This guide is intended to assist those interested in developing and/or assessing consumer skills. It is an accompanyment to a separate collection of survey items (mostly in a multiple choice format) designed to assess seventeen-year-olds' consumer skills. It is suggested that the items can be used as part of an item pool, as an instructional tool,…

A variety of teaching resources, learning activities, and instructional materials for preparing secondary consumer education courses are presented in this teaching guide. Suggesting an interdisciplinary approach, the materials are appropriate for economics, home economics, business, and social studies courses. Most of the materials presented are…

The guide was developed to aid teachers in planning and developing programs in personal finance education which will prepare students to function as intelligent consumers. Three case studies illustrating common consumer problems are followed by the body of the guide, focusing on five major topics and incorporating economic, social, and physical…

Insights into Consumer Issues is one of a group of educational publications and teaching units that J.C. Penney provides for consumer educators as a public service. This folder illustrates that although computerized processing of personal information has brought considerable convenience, the potential risk to personal privacy is of increasing…

This guide is intended to assist school administrative personnel in the integration of consumer education into the curriculum at the elementary level and to assist teachers in planning and implementing consumer education concepts at the primary, intermediate, and upper elementary levels in language arts, mathematics, science, and social studies…

This guide is intended to assist school personnel by clarifying issues, provide directions in basic information, and stimulate practical considerations for the learner in the area of consumer education. Its objectives are to (1) assist school administrators in the implementation of consumer education, and (2) assist secondary teachers in planning…

The teacher's guide is for a high school unit on accepting credit responsibility, part of family financial education program which also includes a unit on managing personal income. The components of the unit, correlated with a planned instructional program in any area of economics, can be used to reinforce certain relationships and concepts which…

The student workbook was designed for a high school unit on accepting credit responsibility, part of a family financial education program which also includes a unit on managing personal income. The student book follows the same format as the teacher's guide and is based on six experiences which deal with: factors influencing buying, meaning of…

Focusing on avoiding consumer frauds and misrepresentations, this document is one in a series of three consumer education modules developed to educate individual adult consumers in important areas of consumer affairs. An introductory section provides an overview of the module contents, suggested approaches for using the module, and suggestions for…