Guidelines for library automation include information on currently available microcomputer-based software products appropriate for small libraries and integrated systems for the larger libraries that can afford them. Costs, capabilities, functions, and vendor service are discussed, and a directory of vendors is included. (CDD)

The New York State Library is conducting two regional pilot programs to provide on-line information services to public, academic, and special library patrons. These procedures and guidelines were written for reference librarians in participating libraries who will act as the intermediaries between their patrons and the search analysts at the State…

This issue presents 42 articles that provide an overview of current reference services in all types of libraries in Illinois. Highlights include designing reference areas; policies and manuals; the reference interview; reference tools; automated databases; resource sharing; services to youth; services to special populations; and reference…