This publication is one in a series of booklets designed to provide basic, practical guidance to information workers and students. It is intended to assist information workers (i.e., librarians, information scientists, archivists, indexers, bibliographers, database managers, information officers--and many other titles by which these workers are…

This document on the planning and implementation of national information policies is addressed primarily to decision-makers and planners in governments and public institutions, which are increasingly faced with the problem of formulating policies appropriate to the growing importance of information as an essential national resource. Designed to…

Reviews copyright issues that were addressed at the InCITE 1995 workshop, including copyright law, fair use guidelines, multimedia issues, copyright policy statements by national professional organizations, legal activities related to the Internet, and multimedia guidelines. (LRW)

Arguing that complaints are inevitable and that complaint handling should be an integral part of the library's public service program, this paper identifies and discusses the components of such a program. Concerns discussed are those that should be of general interest to all types of libraries, and the primary focus is on external complaints,…

Electronic mail and message systems are playing an increasing role in the work performed today, and both the effects and the side-effects of this new communication medium can be substantial. This report discusses a number of issues related to the use of electronic mail and suggests guidelines for its effective use. The report focuses on some…

Specific circulation desk procedures and policies which student assistants helped to create and for which they are responsible are listed. A checklist for students to use in assessing their skills and knowledge of procedures and locations is provided, as well as a list of 30 questions frequently asked by library patrons; answers are included.…

This text is based on a comprehensive study of the literature on posters and poster sessions, a conference held by the International Association of Technological University Libraries (IATUL) on the problems of scientific communication, and on the author's experiences in dealing with posters and poster sessions. A conference poster is described as…

This document details 28 policies and 37 procedures of the online searching service at the Indiana State University (ISU), Cunningham Memorial Library. Sixteen forms used in various aspects of the process are also included. The policies include but are not limited to the following: (1) the Database Search Service organization; (2) Database Search…

General and specific interlibrary loan (ILL) policies and procedures used by this library are described, as well as the duties and responsibilities of library staff members who work with interlibrary loans. Included are locally developed forms for in-person and phone requests, handouts, a flowchart of the procedures followed when an interlibrary…