Describes strategies used by reference librarians to provide service to the developmentally disabled, including reference service to volunteer and professional service providers, specialized information networks, information and referral services, and key reference tools. Deinstitutionalization, normalization, the developmental model, and least…

This document was developed by the Middle Tennessee State University James E. Walker Library Collection Management Department to provide policies and procedural guidelines for the cataloging and processing of bibliographic materials. This document includes policies for cataloging monographs, serials, government documents, machine-readable data…

This booklet contains suggestions and ideas for librarians interested in using simple, hand-made puppets in their children's programming. Included are a script for a one-person puppet play, a list of 43 children's stories that would make suitable puppet shows, and suggestions for making and using puppet mascots and finger puppets. Four references…

This guide updates the listing in the 1976 "Bowker Annual of Library and Book Trade Information" with information on new joblines, new services, and changes in contacts and groups listed. Sources listed primarily give assistance in obtaining professional positions; a few indicate assistance for paraprofessionals, although they are…

Presents a guide to for-profit library publishing of reprints, original manuscripts, and smaller items. Discussed are creation of a publications panel to manage finances and preparation, determining prices of items, and drawing up author contracts. (SW)

Illustrates how basic principles of marketing and strategic market planning can be applied to libraries and discusses some concepts of strategic planning (organization mission, objectives and goals, growth strategy, program portfolio plan) and marketing (opportunity analysis, target market selection, marketing mix strategy, marketing systems…

The Australian National Library has responsibility for the development of bibliographic services in Australia. This study is a draft document designed to facilitate discussion of the concept of a national bibliographic support system. It considers the feasibility of a national on-line cataloging system to reduce costs and provide output products.…

SCORPIO (Subject Content-Oriented Retriever for Processing Information On-line), a set of computer programs developed by the Library of Congress for use by the Library Library's staff, is described. Intended as a users guide for those not trained in data processing, this document presents the system's general characteristics together with a…

The OCLC Interlibrary Loan (ILL) Communications Subsystem provides participating libraries with on-line control of ILL transactions. This user manual includes a glossary of terms related to the procedures in using the system. Sections describe computer entry, searching, loan request form, loan response form, ILL procedures, the special message…

Arguing that complaints are inevitable and that complaint handling should be an integral part of the library's public service program, this paper identifies and discusses the components of such a program. Concerns discussed are those that should be of general interest to all types of libraries, and the primary focus is on external complaints,…

Selected periodicals suitable for a young adult collection are listed, and activities are suggested for integrating these periodicals into the school curriculum and/or public library program. Compiled by graduate and undergraduate students in the fields of library science and teacher education, this list provides complete bibliographic information…

This manual outlines the ordering, cataloging and classification, and processing procedures for books, periodicals, government documents, and non-book materials for a central library serving three schools--a co-ed elementary school and separate junior-senior high schools for boys and girls--and four special libraries--a fine and rare books…

A guide to using public relations techniques to promote both everyday services and special events at libraries, this handbook describes and suggests ways to use library displays; in-house printing; the local media, e.g., radio spots and cable television; library programs; marketing and promotion; and fundraising, including the formation of a…

The Bay Area Reference Center (BARC) held a workshop to present some bicentennial ideas for librarians. Speakers discussed possible librarian involvement in the American Issues Forum; a bicentennial reading, viewing, and listening list for children; press criticism of such a list produced for adults; black American attitudes toward the…

Discusses the Request for Proposal (RFP) process (formal document asking vendors to submit proposal for system meeting specific needs of library) employed by Canadian libraries as major step in selection of online system. System selection, evaluation, and implementation, Request for Information, estimating costs, and contract negotiation are…