This report presents the results of a survey that gathered information from Association of Research Libraries (ARL) members on insuring library collections and buildings. Data are presented on kinds of insurance and coverage, valuation, special insurance on electronic data, sprinkler systems, losses, and insurance problems. A copy of the survey…

Presents W. Edwards Deming's Total Quality Management method and advocates its adoption in libraries. The 14 points that form the basis of Deming's philosophy are discussed in the context of the library setting. A flow chart of the reference process and user survey questions are included. (MES)

This manual has been designed as a practical guide to quantifying and measuring the results, or outputs, of public library service to children. The basic output measures presented are tailored to reflect library services to children (defined as persons 14 years old and younger) and their care givers. Six categories of measures are presented: (1)…

This book offers advice and information to help librarians manage and interact with computer technology in their institutions. Chapters 1 and 2 provide a background in systems librarianship, outlining the skills that may be needed and defining the specialty. Chapters 3 and 4 show how traditional library skills such as the organization of knowledge…

This guide from the Public Libraries Association (PLA) describes a planning process to be used by individual library systems to establish their own standards appropriate to local conditions and needs; design strategies to reach those needs; and inaugurate a planning cycle that involves continuous monitoring of progress and regular adjustment of…

This report presents the results of a survey of Association of Research Libraries (ARL) members about the current climate and practices regarding flexible work arrangements. Data are reported on the availability of schedule flexibility, job exchange, part-time arrangements, and leaves, as well as information about faculty status, tenure,…