This booklet is the first in a series of ten programed instruction units which was developed as a career related language arts program to teach library skills to junior high school students. The objective of this unit is to be able to perform the tasks required of library assistants under the supervision of the school librarian. Students study the…

General and specific interlibrary loan (ILL) policies and procedures used by this library are described, as well as the duties and responsibilities of library staff members who work with interlibrary loans. Included are locally developed forms for in-person and phone requests, handouts, a flowchart of the procedures followed when an interlibrary…

Designed to orient new staff members and also to provide a source of information for library patrons, this manual includes guidelines for the library services offered by the University of Massachusetts Library. Among those included are: desk service; interlibrary loan service; bibliographic services; reference correspondence; documents…