Public libraries do not always meet community information needs because librarians are trained to answer questions through books when often the best information in an area is from alternative sources. The government provides free information on investments, jobs, health, and legal problems; experts and clearinghouses are other good information…

Summarizes results of a survey on the value of the corporate library and presents a strategy for successful information management: (1) learn the information needs of senior executives; (2) be businesslike; (3) defend your turf; (4) segment the market; (5) market to those who need information; and (6) be involved in the business. (Three…

Libraries and information centers are rapidly becoming an integral part of American Indian life. Individuals, organizations, and tribes are recognizing that libraries and the information services they offer are necessary to meet Indian goals. Eleven guides have been developed to provide initial direction and alternatives to those planning or…

The deaf and hard of hearing have special problems and information needs which are not well recognized among librarians. Since there are many degrees of impairment the librarian must be aware not only of the differences in hearing impairment but also of the differences in ability to communicate. The deaf use sign language, finger spelling, and…

This model, a preliminary overview, suggests that learning library skills be integrated into bilingual bicultural programs, as limited English speaking ability (LESA) students need information skills to cope with a world in which current information is essential. Integrated library skills instruction, in which collaboration between teachers and…

This guidebook and annotated bibliography is designed to provide a basic listing of sources of state (Maryland), federal, and some general law for the non-law library community, and to offer some insight into the suggested approaches for dealing with legal reference inquiries. Listings of contributors and members of the Task Force on Improving…

Presents American Library Association guidelines for medical, legal, and business responses at general reference desks covering the role of the librarian, including interpretation, advice, confidentiality, and tact; sources, including currency and referrals; telephone or mail reference; and ethics. (MES)

Discussion of the potential for academic libraries to provide improved opportunities for patrons with disabilities focuses on access to online information, including online catalogs, campuswide information systems, CD-ROM products, graphical user interfaces, and electronic documents. Other considerations include location of online resources,…

Describes the management principles used by the Environmental Protection Agency Headquarters Library to develop information services that support the agency's mission. The discussion outlines the steps involved in an action plan for making a special library a major focal point for organizational information services. (CLB)