The management by objectives (MBO) and management by objectives and results (MOR) processes place emphasis upon predicting and influencing the future, improving both individual and organizational effectiveness, and stress the active involvement and participation of managers, supervisors, and employees at every organizational level. There are eight…

Provides a review of the total quality management movement and process, and advocates applying it to higher education as a solution to current problems. Customer emphasis, continuous improvement, developing human resources, and using tools for process development are described; and examples from specific academic institutions are included.…

The materials in the manual are intended to provide the reader with a basic knowledge of the way work gets accomplished in organizations and with some basic tools useful for learning and teaching these concepts. The first section introduces the general nature of organizations and includes materials about the nature of groups and their place in…

While assuming the uniqueness of the educational organization, educational administrators can nevertheless learn five important principles from business management. The five principles are: (1) defining organizational goals; (2) implementation of goals on a cost-effective basis; (3) monitoring and assessmentof staff performance; (4) a formal…