Describes a process for collection of data for training evaluation to ensure that the appropriate knowledge, skills, abilities, and other characteristics are trained and that skill levels obtained meet minimum job requirements. Examples of a job analysis task rating form, task importance scale, ability scale, and abilities definitions are…

This Skills Development Program (SDP) provides a generic set of actions employers could take to ensure that their organization has the work force skills necessary to compete globally today and tomorrow. The guide is organized by the 13 critical steps of the SDP: (1) determine if there is a need for improving workforce skills; (2) set specific…

An instructional system design model was developed for training new employees of the American Express TRS (Travel Related Services) Company, Inc. on the Distributed Office Support System (DISOSS), an electronic mail system. The project used the Interservice Procedures for Instructional Systems Development, which consists of five phases: analysis,…

Drawn primarily from the experiences of the minority Women Employment Program (MWEP) of the Recruitment and Training Program (RTP, Inc.), material in this handbook is provided as a reference for individuals and groups engaged in efforts to place underutilized minorities and women into jobs they have not traditionally held. Outlines of the…