This monograph is the first of a series produced by the National Institute on Drug Abuse. The series will provide simple, straightforward presentations relevant to the operational aspects of the clinical setting. This monograph provides the basic tools for each program to establish reasonable treatment goals and assess the quality of its service…

Program monitoring permits assessments to be made on a community-based program--its managerial and operational efficiency, its effectiveness, its acceptability by clients, and suitability to needs. It assists a program in defining objectives and developing and implementing quality care in an effective manner. This guide lists kinds of things…

Based on experiential learning models for improvement of individual behavior and teamwork effectiveness, this handbook is designed to assist personnel in the Veterans Administration (VA) health delivery system with interpersonnel processes that will improve organizational effectiveness. Chapter 1 contains background information concerning the…

Effective board operations are an art as well as a science. Local advisory boards or governing boards/councils refer to active, duly organized, and representative bodies that hold regular meetings and make decisions on behalf of the membership, and whose members serve without pay. Advisory boards assist those who make organizational decisions but…