This Skills Development Program (SDP) provides a generic set of actions employers could take to ensure that their organization has the work force skills necessary to compete globally today and tomorrow. The guide is organized by the 13 critical steps of the SDP: (1) determine if there is a need for improving workforce skills; (2) set specific…

An instructional system design model was developed for training new employees of the American Express TRS (Travel Related Services) Company, Inc. on the Distributed Office Support System (DISOSS), an electronic mail system. The project used the Interservice Procedures for Instructional Systems Development, which consists of five phases: analysis,…