Discusses the benefits and complexity of reference within the serials department and its interrelationship with general reference service. Practical solutions are suggested for problems of training, staffing and organization of serials reference service. (RAA)

Presents W. Edwards Deming's Total Quality Management method and advocates its adoption in libraries. The 14 points that form the basis of Deming's philosophy are discussed in the context of the library setting. A flow chart of the reference process and user survey questions are included. (MES)

This document details 28 policies and 37 procedures of the online searching service at the Indiana State University (ISU), Cunningham Memorial Library. Sixteen forms used in various aspects of the process are also included. The policies include but are not limited to the following: (1) the Database Search Service organization; (2) Database Search…

The organization of each unit, section, department, division, and group of the Columbia University Library is described by listing principal administrator, parent unit, role, objectives, functions, key working relationships, reports produced, and performance and evaluative criteria. The hierarchical structure of the library is indicated in the…