The growth and development of interlibrary loan among libraries is necessary to meet the needs of users of all libraries. This manual, developed for personnel in interlibrary loan departments of all types of Louisiana libraries, consists of a code outlining the general philosophy; limitations and scope of interlibrary loan in the state; and a…

Following a brief description of the size and type of materials housed in the North Dakota State Library, provisions are outlined under which these materials will be loaned to school, public, academic, and special libraries and to individuals in the state. For each type of material or research request, procedures, costs, and limitations are…

The New York State Library is conducting two regional pilot programs to provide on-line information services to public, academic, and special library patrons. These procedures and guidelines were written for reference librarians in participating libraries who will act as the intermediaries between their patrons and the search analysts at the State…

Describes the management principles used by the Environmental Protection Agency Headquarters Library to develop information services that support the agency's mission. The discussion outlines the steps involved in an action plan for making a special library a major focal point for organizational information services. (CLB)

Provides background on the adoption of standards for reference service in public, special, academic, and high school libraries by the Suburban Library System (Illinois) and discusses their implementation and plans for evaluation. Highlights of the standards for written policies, staff, and resources are given; and the problem of noncompliance is…

Prepared for distribution to participants in the Pennsylvania Governor's Forums on Library and Information Services, this booklet contains the following items: letters of welcome from Governor Robert Casey and Barbara Bruno, Chair of the Steering Committee; an agenda; and descriptions of Pennsylvania's libraries, its statewide library service, and…