This instructor's guide contains materials to be used in a workshop designed to train members of action organizations (consumer, community, educational) in techniques such as role playing, modeling, and developing strong communications skills for assertively securing legal consumer rights in the areas of credits and warranties, and to prepare the…

One of six staff development training manuals for career guidance infusion in the elementary school curriculum (K-6), this manual focuses on responsible assertiveness training. It is divided into the following six major sections: (1) a list of the major goals and activities covered in the manual; (2) an overview chart displaying the goals,…

The goal of this inservice guide for teaching consumer education at the secondary and adult level is to help consumers become more assertive when buying goods and services. A major section in the guide defines assertiveness. The four basic components of assertive behavior are the ability to express emotions openly, the capacity to exercise one's…