This book contains a collection of materials that can be used to improve the ability to relate to others. The first chapter discusses causes of conflict and how conflict habits develop. The second chapter discusses freeing ourselves from self-defeating habits. This chapter asserts that the imperfect expressive capacity of language is further…

This manual of telephone behavior tips for business and sales professionals offers ways to handle the disgruntled caller and makes suggestions on topics relevant to the telephone. The manual is divided into the following sections and subsections: (1) Common Courtesy (staff tips, answering the telephone, screening calls, transferring calls, taking…

Although the material in this booklet is specifically designed for National Park Service employees, the subjects covered apply to all oral interpretive programs. The first chapter considers researching and writing the script and music and dance in the script; chapter 2 discusses settings, including speaking positions, decor, and properties;…

This curriculum guide outlines and discusses communication skills which are important in pursuing a career. The guide, suggested for high school classrooms where the students do not have role models at home upon which to base skill development, lists nine course objectives and briefly sketches instructional units for voice and diction,…

Provides guidelines for job interview preparation. Discusses effective interview communications with emphasis on potential employer questions and applicant's answers, nonverbal behavior, and questions to employer. Suggests followup measures. Lists fifty typical employer questions and fourteen negative factors leading to rejection. (CSS)

This booklet for parents provides a brief explanation of how babies and young children learn to communicate with others (through actions and words) and suggests specific ways parents can help their children learn to communicate effectively. (RH)

Curriculum units are presented which were designed and field-tested by four school divisions in Virginia. It is felt that neither the regular, level-one foreign language course nor the conventional exploratory program are satisfactory for the junior high school. The present course is designed to: expand the middle school curriculum to include…

Verbal and nonverbal patterns of communication found in the black community are discussed in this paper. They have been selected on the basis of their potential as interference factors in intergroup communication. A section on black language describes and explains the following categories: rapping, running it down, jiving, shucking, copping a…

This instructional unit offers high-school students experiences in learning about how human beings communicate and fail to communicate. It is based on the assumption that personal and cultural differences create differing "perceptual sets." Seventeen learning activities are grouped into four units: (1) Communication Processes and "Meaning-Making,"…

This thirteenth in a series of twenty-nine learning modules on instructional execution is designed to give secondary and postsecondary vocational teachers help in understanding the various types and uses of reinforcement techniques and in acquiring skills needed to apply these techniques in their teaching. The terminal objective for the module is…