Presented is a manual designed to aid social workers and other staff of institutions in dealing with problems of disabled Social Security Administration (SSA) and Supplemental Security Income (SSI) beneficiaries who receive their benefits through representative payees. Information is provided about such topics as different types of benefits, proper use of benefits by representative payees, how to deal with representative payees, and how to become a representative payee. Sections cover the following topics: SSA and SSI disability benefits, general information on representative payees, specific information on payees for institutionalized persons, communication with outside payees, courses of action, and how to deal with the SSA (including sources of legal help). Appended are copies of SSA forms, a list of district offices serving state institutions in Massachusetts, and the names and phone numbers of field representatives for Massachusetts. (IM)