Describes reference tools useful for helping library patrons locate educational films. A "Film Search Form" is described which is useful as an aid to systematic film searching. (LLS)

Presents standards for reference services developed by the Suburban Library System (Illinois) and discusses the effects of the standards on youth services. Standards for a written reference plan, reference staff, reference sources, and evaluation are included. (11 references) (MES)

Argues that valid evaluation of reference services should involve triangulation, that is, the systematic use of a variety of carefully chosen research methods. The use of triangulation in conjunction with several qualitative research methods is described and guidelines to the implementation of a qualitative research project are provided. (27…

Provides step-by-step instructions for ordering documents online through DIALOG and ORBIT, including some helpful hints. Tables show database or independent document suppliers; list ordering commands, with examples; and explain optional commands, for the two retrieval systems. (SW)

Examines the theory and application of zero base budgeting (ZBB) and presents an example of ZBB in an academic library reference department, illustrating the preparation of a budget proposal and demonstrating the different approaches to staffing for reference services and varying funding levels. (FM)

Although some patent questions should be left to professionals, others can be answered using Internet-based patent databases. Provides an overview of Internet sites, including addresses, descriptions, costs, and evaluations of free and fee-based sites and guidelines for when do-it-yourself online patent searching is and is not appropriate. (PEN)

Librarians often have communication "accidents" with reference questions as initially presented. This article presents linguistic analysis of query categories, including: simple failures of hearing, accidents involving pronunciation or homophones, accidents where users repeat earlier misinterpretations to librarians, and accidents where…

Proposes three methods to be used by database searchers in structuring online search sessions with the goal of minimizing the negative effects on interlibrary loan operations. Forms management, management of printed search results, and the instruction of patrons are discussed. (Author/EM)

Focuses on advantages and disadvantages of centralizing the administration of a bibliographic instruction program in the academic library reference department, noting objectives in administration of such a program; concerns to be addressed prior to deciding who, within organizational structure, administers program; and administration through…

Identifies several common attitudes of institutions, trainees, and trainers regarding the training of a backup searcher. Ten tips are given for dealing with the less-than-perfect training situation, with recommendations (depending on the combination of attitudes) for internal or external training, or both. (SW)

The Internet is a large and growing resource for those interested in educational assessment issues. Internet resources of particular interest to the assessment community are identified and discussed. These include gopher sites, Web sites, and listservs. (SLD)

The first of a two-part series on design of CD-ROM work areas in libraries discusses (1) space and location considerations; (2) ergonomics, including work surface, chairs, lighting, printers, other accessories, and security; and (3) other considerations, including staff assistance, reference tools, literature racks, and promotional materials. (MES)

Presents a dBASE III searching/micro tip that will reveal whether any journals listed within a capture log file are in local holdings. An example gives the commands needed to use the ISSN field in the citations to search a local holdings database. (DB)

Discusses the need for reference desk orientation for newly hired or reassigned librarians and presents an outline of a suggested orientation program. Orientation conducted by a supervisor is discussed, practical and philosophical aspects of reference service are addressed, and written materials that support the training are recommended. (nine…

Explains in simple terms the nature and function of a number of basic types of business and industrial financial ratios. An annotated list of five basic sources for ratios is included and a reference list and bibliography are attached. (JL)