History of electronic mail services (EMS) includes characteristics and potential. Factors to consider in selecting an EMS and means of communicating with different types of systems are discussed with emphasis on software for personal equipment and use of an interconnection service agency. Features of International Electronic Mail Services, Inc.,…

Examines six steps inherent to development of in-house automated library system: (1) problem definition, (2) requirement specifications, (3) analysis of alternatives and solutions, (4, 5) design and implementation of hardware and software, and (6) evaluation. Practical method for comparing and weighting options is illustrated and explained. A…

Describes the process of developing and revising a brochure to guide library patrons in conducting an author search on an online public access catalog in order to demonstrate the application of four steps in production of a functional document--analysis; planning; development; evaluation, testing, and revision. Three sources are given. (EJS)