Presents guidelines and a self-assessment questionnaire that were developed by the New York Library Association for libraries serving users with hearing impairments. Areas covered by the documents include policy statements, materials, services, programing, cooperation with other agencies, facilities, and staff development. (LRW)

Presents detailed guidelines based on the literature for screen layout and design of online catalogs, and discusses the potential advantages in terms of number of transactions per hour and user satisfaction. Further research questions are suggested and an extensive bibliography is provided. (CLB)

Discusses library collection development and information retrieval strategies for acquiring materials related to deafness. Highlights include defining a collection policy; acquisition tools; other information sources, including libraries and organizations; serial acquisitions; information retrieval and computer databases; and addresses of relevant…

Discusses 10 criteria to use when selecting traditional and contemporary literature for use with deaf children. Sharing literature is discussed; definitions of folklore are considered; and appendices list 55 traditional tales and 29 contemporary titles that are appropriate for use with deaf children. (68 references) (LRW)

To meet the challenges of societal change, technological development, and economic retrenchment, libraries must develop problem-solving strategies such as marketing which can help libraries serve their clients more effectively. Marketing components are presented in the context of a customer orientation. (AEF)

Discusses the nature of job satisfaction, its relationship to performance, and associated organizational factors, such as commitment, in research libraries. Symptoms of job dissatisfaction are outlined, and a framework for improving job satisfaction provides suggestions in the areas of hiring, professional development, job design, empowerment, and…