This fourth and final article in a series about hypertext links and associated design guidelines focuses on learning support and program help links that support users' learning activities and help users understand the operational elements of the program itself. Examples are given from a HyperCard program called Desert Shield. (LRW)

Considers three powerful techniques--heuristics, context trees, and search via backward chaining--that a knowledge engineer might employ to develop an expert system to automate performance engineering, i.e., the branch of instructional technology that focuses on the problems of business and industry. (MBR)

Discusses the need for readable, easily accessed user documentation for application software packages and provides suggestions for creating effective user documentation. User characteristics are emphasized, including problems users experience; and recommendations for effective documentation are given, including being task oriented and providing…

Discusses structure, credibility, and use of the Computer Based Training (CBT) Advisor, an expert system designed to help managers make judgements about course selection, system selection, cost/benefits, development effort, and probable success of CBT projects. (MBR)

Highlights the major differences between software training and reference materials, examines the key features that should be present in both if they are to be effective, and presents a checklist for use in evaluating the documentation that accompanies microcomputer software. (MBR)

Discusses the advantages of using story board techniques to design a course in computer based training, and describes the use of HyperCard to create the story boards directly on the computer screen. The discussion covers HyperCard's software capabilities, programing language, and print features. (CLB)

Describes criteria developed to determine which of three existing computer-based training lessons could be repurposed into a multimedia format. Reasons for repurposing, types of criteria generated to determine the instruction's repurposeability, and lessons learned from the evaluation experience are covered. (Contains 13 references.) (KRN)

Focuses on the first of three stages of the path evaluation procedure for instructional software, performing the preliminary evaluation. The three main steps involved in preliminary evaluation are (1) a program is chosen for evaluation; (2) information is exchanged with the faculty developer; and (3) the instructional designer reviews the software…

This checklist provides guidelines for designing computer screen displays and evaluating those designed by others. The checklist covers three important aspects of designing a computer screen display: how the screen looks, how the screen interacts with users, and evaluating the screen. (MBR)

Discussion of shyness and how it affects performance focuses on a training program that was designed to assist trainers in reducing shyness and in-building interpersonal competence. A questionnaire and other methods to help identify shyness are described, and HyperCard software that organized and presented exercises for treatment is explained. A…

Explores various issues related to empirical validation of computer documentation. Topics discussed include developing validation test items; selecting test users; costs; benefits of testing for the writer; the role of the writer and editors; conducting the validation test; and writing revision specifications. (LRW)

Discusses evaluation criteria for selecting authoring tools, including system complexity and language, cost, copy protection, ease of learning and use, graphics, sound, and peripheral interfacing capabilities, support documentation, overall performance, tutorials, instructional design and management features, and product support. A…

Arguing that good screen design is an important part of good instructional design for computer-based training, this article describes how to design screens to facilitate learning and provide for appropriate student-computer interaction. Topics discussed include general text and graphics design, screen layout, use of color, and effective design for…