Describes "builds" and "filters," two simple forms to interactive media that the viewer can control to reveal new layers of information and that often save resources by replacing many separate graphics. (SR)

Argues that technical communicators should have a working definition of icons, know when to use them, and understand some of the problems inherent in icon design. Recommends using a workable icon classification system and adhering to some practical design guidelines. (SR)

Follows the decision-making process for an embedded help solution to replace a help system that had trained users not to use it. Discusses solutions for implementing embedded help. Considers how to design a solution that not only lures users back to the user assistance, but also encourages users to learn more about the product. (SG)