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Peer reviewedRacine, Sam J.; Crandall, Irving B. – Technical Communication: Journal of the Society for Technical Communication, 2001
Discusses demands users face when searching for information in online libraries of product documentation. Demonstrates how physical libraries provide a helpful metaphor for design. Offers heuristics and a conceptual prototype for facilitating electronic document retrieval. Argues that the search form itself should communicate the way materials are…
Descriptors: Access to Information, Documentation, Higher Education, Information Retrieval
