While many educational institutions pay lip service to quality, often the very documents they produce, such as training handbooks and reference manuals, are not themselves of high quality. Quality documentation helps employees find what they are looking for, know when and where to ask for help, and become more independent. At Central Piedmont…

A study was conducted at Skyline College to develop and implement a futuristic curriculum model for training secretaries/office assistants to work in an automated office. The study involved four internal evaluations: (1) secretarial instructors evaluated the courses offered by the department using a strategic planning course analysis worksheet;…

These skill standards for the information technology end user applications cluster are intended to be a guide to workforce preparation program providers in defining content for their programs and to employers to establish the skills and standards necessary for job acquisition. An introduction provides the Illinois perspective; Illinois…