Discussion of performance improvement focuses on work processes. Highlights include a definition of process; types of process steps, including operational and nonoperational; desired process characteristics, including high reliability and low variability; a comparison of two different processes; and suggestions for process improvement, including…

This discussion of information structures in written texts describes how linguistic analysis of short published reports leads to the presentation of an algorithm that depicts the problem-solving process in terms of a series of evaluative questions. (Author/CHC)

This document is designed to introduce practitioners in the United Kingdom's learning and skills sector to the principles and practice of benchmarking. The first section defines benchmarking and differentiates metric, diagnostic, and process benchmarking. The remainder of the booklet details the following steps of the benchmarking process: (1) get…