Two procedures for systematic organizational quality assessment are presented: (1) a distributional assessment to monitor individual, group, or unit performance by establishing real and maximum-feasibility parameters; and (2) a cost-assessment system based on utility analysis, to assign dollar values and benefits to quality interventions targeting…

Quality Function Deployment, a set of concepts and tools used in manufacturing engineering to link consumer needs with product design, can also improve academic advising systems and processes. The technique promotes structured, logical examination of students' advising needs and their relationship to advising system design, processes, methods,…

This study compared five popular instruments for assessing the quality of family child care: the Child Development Associate Competency Standards (CDA); the National Association for Family Day Care Assessment Profile (NAFDC); the Child Care Partnership of Dallas Family Day Care Home Observation Instrument; the Louise Child Care Scale for…

Nine Canadian health libraries participated in a pilot test of the Benchmarking Tool Kit between January and April, 1998. Although the Tool Kit was designed specifically for health libraries, the content and approach are useful to other types of libraries as well. Used to its full potential, benchmarking can provide a common measuring stick to…

The periodic review and development of public library standards are undertaken by the Kansas State Library to best serve the public interest by insuring the quality of the state's public libraries. Standards are defined for the structure and governance of libraries. Service objectives and standards for automation and technology are defined.…

This document is designed to introduce practitioners in the United Kingdom's learning and skills sector to the principles and practice of benchmarking. The first section defines benchmarking and differentiates metric, diagnostic, and process benchmarking. The remainder of the booklet details the following steps of the benchmarking process: (1) get…

Electronic networking can help postsecondary institutions with distance education (DE) programs respond to increasing pressures to improve the services they offer and make them more cost-effective. Some institutions immediately accepted the need for electronic networking and began to develop and implement technology plans focused primarily on…