Description of expert system development focuses on identifying the problem, or knowledge, domain, and discusses three methods for defining the domain: (1) brainstorming, (2) concept analysis, and (3) information processing analysis, which describes cognitive processes. The techniques are illustrated by a description of an auto manfacturer's sales…

The use of concept maps, Vee diagrams, flow charts, and productive questions to increase student understanding of laboratory exercises and to improve student attitudes toward lab classes is discussed. Examples of each are provided. Student responses to these teaching methods are described. (CW)