Discusses the need for system upgrades of automated library systems in order to support ongoing software releases; obtain new functional modules; satisfy new library requirements; conform to new industry standards; and utilize new technology. Guidelines are presented for deciding when to upgrade and implement changes in these areas. (11…

Describes factors in successful customer service programs that are pertinent to libraries choosing an integrated online library system. Topics discussed include quick response time; easy access to information; well-trained client representatives; low costs; cooperation with customers and vendors; and anticipating customer needs. (LRW)

Identifies questions that school librarians considering retrospective conversion should ask to evaluate their catalog needs and questions to ask vendors about their conversion methods. Comparative data about various vendors and methods of retrospective conversion are provided, along with a list of vendor addresses. (CLB)

Provides a general overview of library automation and a number of suggestions to assist in making decisions about automation in small academic libraries. Three areas of automation are discussed--reference service, circulation, and technical processes--with emphasis on the planning process, implementation, and evaluation. (CLB)

Examines technical and support issues that impact on libraries' decisions to provide patrons with remote communication access to CD-ROM local area networks. Areas discussed include licensing costs for CD-ROM, remote control communications software, dedicated hardware, system maintenance, computer security, and the provision of quality, user…

Provides an overview of the basics of retrospective conversion and guidelines for the analysis of the collection, including its depth, age, and extent of foreign and nonprint materials. The use of accepted cataloging standards is advocated. (CLB)

Provides some basic guidelines for converting a card catalog to a computerized catalog in school libraries. The advantages of using the MARC format are discussed, and three conversion methods (on site, records created by the vendor off site, and full vendor conversion off site) are compared in terms of the work involved, costs, and time. (CLB)

Guidelines are given for automating a library. Issues arising in automation are illustrated through the experience of the Doherty Library of the University of St. Thomas, Houston (Texas). The first step is to decide what type of system is right for the needs of the library and its patrons. In considering vendors of systems, it is important to…

Examines factors relating to selecting machine-readable information sources from the perspective of the library manager concerned with serving user needs. Professional and novice searchers are considered; remote time sharing, CD-ROM workstations, and local tapes are described and compared; network choices are discussed; and impacts on the…

Examines issues that librarians need to address when remodeling or designing school libraries. Topics discussed include the librarian's role in decision making; cost considerations; evaluation of present services as well as future needs; the importance of communication; location; library technology; furniture; and the role of architects and…