Presents a broad training format undertaken by a public jurisdiction for the successful development of performance standards. The three-hour course includes a lecture, a simulation exercise, and a discussion of the appraisal interview. (Author/CH)

This booklet provides practical "how-to" information to federal employees on the implementation of Total Quality Management (TQM). The booklet is intended primarily for program officials who have begun to think seriously about or have already begun a TQM effort and want guidance on the training effort to support it. Background information on TQM…

This guide is based on a model developed from experience with hundreds of online courses. The authors are members of The Concord Consortium, a nonprofit educational technology lab dedicated to improving teaching practices through the appropriate integrated use of technology in the classroom. Based on their experience, the authors offer the Concord…

This guide supports the central objective of ensuring that young people enjoy the best possible introduction to, and experience of, work-related learning through strong partnerships between schools and colleges. The process of self-evaluation using quality indicators has already had a significant and positive impact on the quality of provision in…