The Commonwealth of Learning is proud to partner with the Sri Lankan Ministry of Higher Education and UNESCO to produce this "Quality Assurance Toolkit for Distance Higher Education Institutions and Programmes". The Toolkit has been prepared with three features. First, it is a generic document on quality assurance, complete with a…

Suggests that many aspects of quality assurance in health care can be applied to social service agencies. Reviews what has been learned about quality assurance in health care and suggests guidelines for its implementation in social services. (Author/JAC)

What works and does not work in school systems, colleges, and businesses is discussed with a focus on curriculum in the schools and other organizations. Organizational studies were completed in several school systems nationwide. Ten chapters look at the following: (1) curriculum management (the case of the academy, what curriculum is, the nature…

This monograph reports the conclusions of seven 6-month projects addressing issues of case management in the field of developmental disabilities in Minnesota. First, the theory supporting case management is reviewed and alternative definitions and guiding principles are offered. Next, the Minnesota rule on case management is detailed, noting…

This article describes the development of a provider-based outcome measurement system, describing core components and processes, what to measure, who should be involved in the development and measurement process, and what data collection technologies can be used or adopted. Problems in developing model outcome measurement services are presented.…

This packet contains resources and guidelines for developing General National Vocational Qualifications (GNVQs) for further education programs in Britain. The materials are designed to be used flexibly to determine strategies or define priorities, aid problem solving in developing systems for GNVQs, audit and review existing systems, and provide…

This booklet is designed to assist General National Vocational Qualifications (GNVQ) coordinators, National Vocational Qualifications (NVQ) coordinators, staff development managers, enterprise unit managers, and assessor training coordinators in ensuring that sufficient numbers of staff members at British further education colleges are trained and…

These guidelines are intended to assist states and local communities in developing quality respite services that meet the diverse needs of families and children with disabilities, with chronic and terminal illnesses, or at risk of abuse or neglect. The guidelines support the philosophy that all families can benefit from temporary intervals of rest…

This guide draws on case studies to identify lessons for small and midsized firms who wish to improve the quality of their services and facilitate change. Following an introduction, section 2 describes the context in which the research was undertaken after a needs analysis was conducted of small and midsized businesses and service providers, and…

This report is the outcome of study group that investigated best practices for serving individuals who are deaf and low functioning. It is designed to help State Vocational Rehabilitation (VR) Agencies assist individuals with disabilities in securing competitive employment and is meant to be a source for innovative ideas for program development…

Discussion of managed health care looks at its evolution and characteristics, implications for medical education, and the competencies needed by physicians in this new environment, including epidemiological thinking, understanding of human and organizational behavior, familiarity with information technology, quality control skills, knowledge of…

This training guide for financial aid staff explains the process of direct loan reconciliation and suggests appropriate cash management accounting practices. Chapter 1 explains the importance of cash management, the role of data matching, and reviews basic reconciliation concepts and terms and direct loan reporting requirements. Chapter 2 reviews…

The issues, options, and procedures for annually measuring overall payment error in the Pell Grant program are specified in detail. Guidelines for establishing a definition of Pell Grant payment error are provided, and the design issues related to error measurement are examined. A comparison is made of options for selecting a study sample and for…

This booklet explains how local communities can organize and structure their one-stop centers so that business is viewed as a customer of the system. The introduction provides an overview of the booklet's development and purpose. The following key attributes underpinning a workforce investment system that views business as its customer are…

This manual is designed to provide Idaho educators, parents, students with disabilities, and related service providers with assistance in identifying, selecting, and acquiring assistive technology (AT) devices and services. The consideration of AT devices and services is required during the development of every Individualized Family Service Plan…