This book, aimed specifically at new or relatively new facilitators of online education or training courses, is a guide to learning the ground-breaking techniques and skills necessary to effectively facilitate online dialogue, community, and ultimately, education. The book offers a theoretical framework and practical guidelines to help online…

This book is designed to help library and information specialists and students tackle communication challenges ranging from public speaking to listserv posting. All types of communication are covered--conducting interviews; delivering speeches; leading group discussions, workshops, and conferences; designing newsletters, handouts, and brochures;…