There is plentiful discussion about the importance of accountability, but much needs to be done to translate it into a manageable and credible system of ongoing feedback. In this book, evaluative inquiry is used in a way that balances attention between the investigation process and its purpose. The book is divided into three parts. Following an…

This information package offers guidelines on conducting program evaluations to improve services. Though the examples relate specifically to respite care services for families of individuals with disabilities, the information is more generally applicable. In the first of four factsheets, titled "Local Program Evaluation," the form of evaluation…