This participant's guide is intended to be used in a one-day workshop for college/university staff on changes in requirements for schools disbursing federally supported student financial aid under the reauthorized Higher Education Act. The materials are in a workbook format and include copies of workshop display materials, space for notes, case…

The way that the U.S. Department of Education's Office of Student Financial Assistance (OSFA) should conduct its quality assurance function of monitoring a processing contractor is described. For the following quality assurance procedures, information is provided on the goal of the procedure, activities to be measured, measures, and the role of…

For many literacy organizations, obtaining adequate funding for a technology purchase is difficult and requires additional fund-raising activities outside of the regular program grant-funding processes. While the search for additional funding is time consuming and frustrating, the task can be made easier through careful organization and systematic…

A framework for monitoring quality control (QC) of processor contracts administered by the Department of Education's Office of Student Financial Assistance (OSFA) is presented and applied to the Pell Grant program. Guidelines for establishing QC measures and standards are included, and the uses of a sampling procedure in the QC system are…