Everyone needs a bit of help sometimes, but it can be difficult to know what support is available, or who or how to ask. The National Apprenticeship Service is committed to making sure apprenticeships are open and available to all individuals. This guide explains what support apprentices can expect during their apprenticeship programme and where…

This toolkit is developed as a resource for providers of teaching-related continuing professional development (CPD) in higher education (HE). It focuses on capturing the longer-term value and impact of CPD for teachers and learners, and moving away from immediate satisfaction measures. It is informed by the literature on evaluating higher…

This manual was developed to assist school jurisdiction personnel in implementing effective customer satisfaction surveys by telephone or through mailed surveys to be completed by the customer. It provides background information about market research field activities and processes and gives an overview of the entire data collection process,…

Uses examples of curriculum development efforts undertaken within a government-funded pilot project to illustrate how teachers can take advantage of curriculum development resources and opportunities. Addresses teacher motives and satisfactions in curriculum development and ways in which administrators might take account of those feelings to…

Although persistent career change is generally seen as a negative, today's economic reality may force counselors to look differently at clients who move from job to job. This digest summarizes a 3-year study of career drifters and discusses the significance of this study for career counseling. Research identified drifters as individuals who…

This guide explains how outreach workers of adult, further, and higher education institutions across the United Kingdom can make their outreach activities more effective at widening participation. The following topics are discussed: (1) the need to encourage all groups to participate in learning; (2) the role of outreach in attracting new and…

This collection of papers discusses the experience of students in the United Kingdom's new, mass higher education system. The papers are viewed as dispatches from the "front line" rather than conventional analyses by education researchers. The organization of the papers mirrors the stages of students' experience of higher…

This document is a practical guide that demonstrates how human resource (HR) professionals can use performance measurement to link HR to organizational strategy and business objectives, and thereby raise the profile of HR within their organization. The following are among the topics examined: (1) the strategic context of measurement (the role…

This book, which incorporates information gathered through research in the United Kingdom and the United States, explores the nature and importance of learning throughout the human life cycle. The following are among the topics examined: (1) learning and third age education (the emergence of education for adults, third age education); (2) learning…