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Performance and Instruction

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The Long and Winding Path (from Instructional Design to Performance Technology): Installment V--Using Goals, Standards, and Feedback.

Carr, Clay; Totzke, Larry – Performance and Instruction, 1995

Examines three elements useful for solving problems revealed by data gathering and analysis in the context of performance technology: goals, standards, and feedback. Emphasis is on the need for performers of tasks, their supervisors, and the organization as a whole to have the same goals and expectations, and how this is achieved through…

Descriptors: Feedback, Human Factors Engineering, Improvement Programs, Instructional Design

The Long and Winding Path (from Instructional Design to Performance Technology): Installment VII--Where We Wrap It All up with Suggestions about How You Might Move from Basic Human Performance Technology (HPT) to More Advanced Forms of HPT or Other Performance Interventions.

Carr, Clay; Totzke, Larry – Performance and Instruction, 1995

Discusses how those who learn basic human performance technology (HPT) skills can expand expertise in three directions: extended HPT (including generalist, project manager/integrator, and implementation specialist); specialized HPT; and HPT linked to related fields. Presents examples of applications of each alternative. (JKP)

Descriptors: Human Factors Engineering, Improvement Programs, Instructional Design, Organizational Development

The Long and Winding Path (from Instructional Design to Performance Technology): Installment IV--Two Basic Tools of Human Performance Technology.

Carr, Clay; Totzke, Larry – Performance and Instruction, 1995

Discusses two tools necessary for the successful practice of human performance technology: gathering data and interpreting data. The focus is on what data to gather, how to gather it, and how to interpret the data. (Author/JKP)

Descriptors: Data Analysis, Data Collection, Data Interpretation, Human Factors Engineering

The Long and Winding Path (from Instructional Design to Performance Technology).

Carr, Clay; Totzke, Larry – Performance and Instruction, 1995

Introduces a series of six installments on making the transition from a training/instructional design approach to human performance technology (HPT). The first installment topics include defining human performance technology; obstacles to effective HPT; and the necessary role characteristics for trainers performing HPT. (AEF)

Descriptors: Administrative Problems, Change Strategies, Definitions, Human Factors Engineering

Electronic Performance Support Systems (EPSS): Making the Transition.

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Des Jardins, Susan; Davis, Harry, Jr. – 1995

An electronic performance support system (EPSS) is a computerized system designed to increase productivity by supporting the performance of the worker on demand at the time of need. This way, workers are allowed to perform with a minimum of intervention from others. Popular examples of performance support tools, or partially implemented EPSSs,…

Descriptors: Cooperation, Focus Groups, Improvement Programs, Job Performance

Designing Cross-Functional Business Processes. The Jossey-Bass Management Series. From Training to Performance in the Twenty-First Century. Set 2, Redesigning Work Processes.

Johann, Bernard – 1995

This guide offers a comprehensive set of practical tools to lead novice and veteran practitioners through the complexities of business process redesign. This hands-on kit integrates systems theory, economics, and psychology to provide the detailed procedures, checklists, data analysis worksheets, and other resources essential to identify, analyze,…

Descriptors: Adult Education, Business, Design, Improvement Programs

Business Process Redesign for Higher Education.

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Dougherty, Jennifer Dowling; And Others – 1994

Business process redesign (BPR) is a multifunctional, interdisciplinary, and strategic business improvement methodology designed to improve service, costs, and quality. This book provides a conceptual framework for institutions of higher education to shape such an improvement effort including examples of BPR activities and tools. Chapter 1…

Descriptors: Business Administration, Change Strategies, College Administration, Costs