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Alberta Dept. of Education, Edmonton. – 1995
This manual was developed to assist school jurisdiction personnel in implementing effective customer satisfaction surveys by telephone or through mailed surveys to be completed by the customer. It provides background information about market research field activities and processes and gives an overview of the entire data collection process,…
Descriptors: Data Collection, Elementary Secondary Education, Foreign Countries, Interviews
Frey, James H.; Oishi, Sabine Mertens – 1995
The nine-volume Survey Kit is designed to help readers prepare and conduct surveys and become better users of survey results. All the books in the series contain instructional objectives, exercises and answers, examples of surveys in use, illustrations of survey questions, guidelines for action, checklists of "dos and don'ts," and…
Descriptors: Costs, Data Collection, Educational Research, Eligibility
Mishler, Carol – 1991
This guidebook explains how to conduct a telephone survey that will gather the information necessary for new program needs assessment in the Wisconsin Vocational, Technical, and Adult Education system. The guidebook is based on pilot assessments conducted by Fox Valley Technical College. The guidebook contains five sections: (1) introduction--why…
Descriptors: Adult Education, Guides, Interviews, Mail Surveys