This manual was developed to assist school jurisdiction personnel in implementing effective customer satisfaction surveys by telephone or through mailed surveys to be completed by the customer. It provides background information about market research field activities and processes and gives an overview of the entire data collection process,…

The recommendations in this paper are based on the findings of a survey of 32 institutions that had subscribed--for a fee--to receive live via satellite one or more of five staff development teleconferences for school teachers and administrators. The teleconferences, which were one-way video/two-way audio productions, were broadcast during 1985-86…

The 1995 National Household Education Survey (NHES:95) was a random digit dial telephone survey of households developed by the National Center for Education Statistics. The NHES:95 included two topical survey components: the Adult Education component, which collected information about adults' participation in adult education, and the Early…

A discussion of survey methodology for investigating second language programs and instruction examines two methods: oral interviews and written questionnaires. Each method is defined, and variations are explored. For interviews, this includes individual, group, and telephone interviews. For questionnaires, this includes self-administered and…

Between 1987 and 1991, the National Center for Research on Teacher Education engaged in the Teaching Education and Learning to Teach study, a longitudinal study of teachers as they participated in a variety of teacher education programs. The study sought to determine how teachers' knowledge, beliefs, and reasoning changed over time, and it…