Describes trends affecting both knowledge workers and the performance technologists who support them. Five strategies are suggested for providing performance support: (1) address systems-level issues; (2) align performance technology efforts with technological imperatives; (3) provide information filters; (4) provide custom tools; and (5) make…

Examines methods of reducing teacher burnout, including strong peer support systems, teacher participation in decisions that directly affect their job performance, flexible scheduling, provision of advancement opportunities, inservice training programs, fair wage scales, and the understanding of school administration. (CT)

A. J. Romiszowski developed a schematic model for analyzing performance problems. Whether a problem lies with staff members or their environment is determined first. Staff problems are grouped according to past performance. Work environment problems include work methods, management systems, and job organization. Model emphasizes flexibility and…

Discusses how to improve an organization's training and communications system, both philosophically and technically, and highlights activities conducive to a rewired communication system. Lists online sources on the topic and freeware packages that can be downloaded, and includes job aid forms designed to be copied and posted in the organization.…

This handbook introduces a new training model that reflects the complexity of organizational life, changes in the human resources (HR) function, and the need to involve line management. Part I outlines the new context in which training must be delivered. It discusses the changing organizational requirements for training and the changing position…

This compilation of the knowledge and experience of 49 training and development professionals is a guide to the most important aspects of training and development (T&D), ranging from the environment in which it operates to detailed suggestions as to how it can be done. Contributors' notes appear first. Part 1 on the world of T&D contains seven…

In serving two purposes, this paper explores elements in the current gap between what is known and what is practiced about how to influence student achievement and proposes a conceptual framework and an action model for rethinking the organization, management, and technologies of instructional programs. A comprehensive goal-based and role-based…

This document presents and discusses a self-assessment checklist that the General Accounting Office (GAO) developed to enable agency leaders to examine their human capital efforts through a process consisting of the following stages: analyze and plan; implement change; and evaluate and continuously improve. The preface defines the term "human…

This book explains how work organizations can create a workplace climate that encourages real-time, on-the-job learning and development of competent workplace learners, who are wiling and able to seize the initiative for identifying their own learning experiences and evaluating the results. The following are among the topics discussed: (1) the…