Presents objectives developed by a subcommittee of the American Library Association to be used as a guide for the development of new training and continuing education programs for interlibrary loan personnel. Five main areas of interlibrary loan practice are addressed: (1) codes, (2) borrowing procedures, (3) lending procedures, (4) copyright, and…

This paper discusses the importance of an analytic planning model to academic libraries in the context of campus-wide planning and briefly describes two projects funded through the Council for the Advancement of Small Colleges (CASC) to develop appropriate management products. The first project focused on the development and testing of analytic…

Provides a framework of topics that should be covered by a policy manual on cooperative reference services. It is organized into sections on mission statement, administration, delivery of services, and evaluation of services, and is intended for use in conjunction with existing RASD (Reference and Adult Services Division) documents. (Author)

This report illustrates the steps in the development of an evaluative model for non-teaching faculty, using the school media specialist as an example. The model measures how the professional applies knowledge of a given content area to improve learning in a particular school situation, and consists of three parts: (1) documentation developed by…

This handbook is a guide to the complex process of library facility siting and location. It includes relevant research and professionals' siting experiences, as well as actual case studies of closures, openings, mergers, and relocations of library facilities. While the bulk of the volume provides practical information, the work also presents an…

This workbook explains how to define what various constituents connected with a public library want it to do and what doing these things well means in qualitative terms. The book aims to define effectiveness for the public library and to provide guidelines for assessing the library's effectiveness and communicating this to stakeholders. The eight…

Explains the need for meaningful performance measures in libraries and the Total Quality Management (TQM) approach to data collection. Five tools representing different stages of a TQM inquiry are covered (i.e., the Shewhart Cycle, flowcharts, cause-and-effect diagrams, Pareto charts, and control charts), and benchmarking is addressed. (Contains…

Addresses training in the context of organizing and implementing a Total Quality Management (TQM) initiative. The customer service implications and relevant training or skill implications for the following phases are described: (1) exploration and commitment; (2) organizing for quality; (3) start up; and (4) expansion and integration. (Contains 18…

This document applies theories of participatory management to a proposal for a model that uses a team approach to staffing university library reference centers. In particular, the Ward Edwards Library at Central Missouri State University is examined in terms of the advantages and disadvantages of its current approach. Special attention is given to…

This book guides library administrators through stages of long-range needs assessment, particularly taking what they know about their user community, library services, performance standards, and anticipated resources, and using that knowledge to determine space and building needs. Tips, explanations, and hands-on planning tools come through…

This document presents standards for Utah public libraries. The benefits of standards for public libraries and for the state library are listed, and responsibilities, benefits, and characteristics of three types of public libraries (i.e., volunteer, transitional, and certified public libraries) are summarized. Specific standards in the following…

This resource guide considers issues in the staffing and organization of preservation activities. It provides guidance in implementing a systematic preservation program and evaluates the structures of various types of preservation programs. The following articles complement the discussion of program models and implementation: (1)…

Describes a model of Total Quality Management (TQM) developed by the Association of Research Libraries. The issues, elements and processes of a comprehensive TQM-based transition, including commitment by management, linkage to organizational strategic planning, organizational culture, understanding customers, and quality teams are covered.…

Upon the adoption of a provincial statement of policy designed to guide the development and implementation of effective school library programs, the Alberta Department of Education agreed to provide a recommended model for developing an effective, integrated school library program. The model outlined in this document is particularly suitable as a…