Fewer employees, shorter hours, diminished collection budgets, reduced programs and services--all at a time of record library usage. In this book, library expert Carol Smallwood demonstrates that despite the obvious downsides, the necessity of doing business differently can be positive, leading to partnering, sharing, and innovating. This…

Discusses issues concerning AIDS (Acquired Immune Deficiency Syndrome) that affect library management. Topics addressed include the need for appropriate information and training for staff; suggestions for establishing a library program; and implications of the Americans with Disabilities Act. (Contains 14 references.) (LRW)

Discusses creativity as an essential component of effective library management. Creative organizations are characterized as encouraging staff to take calculated risks and tolerating their failures; structuring work groups to maximize creativity; investing in staff development; providing adequate resources for programs and staff; and hiring highly…

This resource notebook, the third of three developed within the framework of management review and analysis self-study procedures, focuses on library staff development. The introduction provides background and a brief conceptual overview of staff development. The first section of documents provides examples of data gathering tools and approaches…

In this new, expanded edition step-by-step guidelines are provided for customizing a staff development program that is both proactive and goal-oriented. Drawing on the advice of 37 top experts with a variety of skill sets, this book presents information on how to assess a library's needs and set training goals, budget appropriately, develop a set…

Six articles discuss the need for improved training of library personnel and strategies for attaining this goal. Areas discussed include training objectives, training methods, the role of library education, staff development at Indiana State University, the role of library management, and the creation of effective training methods. (CLB)

Discusses the problem of keeping library staff motivated when promotions are not available. Topics addressed include the importance of management training that emphasizes communication skills; alternative ways to help employees grow, including staff development programs, lateral transfers, job rotation, and short-term projects; and helpful…

This paper presents a description of the Old Dominion University's (Virginia) Reference Librarian Orientation Program designed to ease the transition of reference librarians new to the school and its reference department. The program introduces the reference librarian to the library, the reference department, and the university itself and consists…

This book is about disaster recovery for archivists, librarians, and records managers. It discusses the history of disaster recovery and attempts to identify disasters which have occurred in Australia and New Zealand. The book aims to persuade the reader that disasters may happen in even the best run institution, to alert the reader to what is…

This book provides a format for taking information traditionally collected by library media specialists and showing how it can be used to examine existing programs or to document the need for a program change. Field-tested in several school districts, this new tool includes all the necessary forms and worksheets school media specialists will need…

Since 1989, the Reference and User Services Association/Management and Operation of User Services Section's Management of Reference Committee has successfully used case studies to foster structured discussions among public service librarians on a wide variety of issues relating to managing change in reference services. The information offered in…

Suggests that libraries use a military model of organization, in favor of a big-business approach, to address job dissatisfaction among paraprofessional staff. Military concepts that transfer to the library milieu include clear responsibility delineations, demonstrable recognition of the value of individual workers, continuing education programs,…

Technological, social, legal, economic, educational and political advances have greatly affected the management of staff who have had to adapt to such developments as networking, the independence of educational institutions, income generation, compulsory competitive tendering, quality management and user consultation. This book is a guide to staff…

Addresses training in the context of organizing and implementing a Total Quality Management (TQM) initiative. The customer service implications and relevant training or skill implications for the following phases are described: (1) exploration and commitment; (2) organizing for quality; (3) start up; and (4) expansion and integration. (Contains 18…

This document provides an overview of the concepts and processes behind reference services and the most important sources consulted in answering common reference questions. The book is divided into two parts. Part 1 deals with concepts and theory. It covers ethical aspects of reference service, the reference interview, the principles and goals of…