This manual presents the policies and procedures of the Reference Department of Chicago State University's Douglas Library. General information about the reference department's staffing, functions, and services is given in the first section. In the next nine sections information is provided about the following areas: scope and circulation period…

Designed to be used in conjunction with a departmental operations manual, this guide for student assistants in the New Mexico Institute of Mining and Technology Library provides basic information about the library as a whole. Topics covered by the guide are: (1) library departments, including reference services, interlibrary loan, technical…

Provides a form for administrators to evaluate school librarians' performance, including such criteria as general library administration skills, librarians' familiary with school curriculum and program goals, and their attention to students' needs. (JW)

Discusses the need to include communication skills as a component of training sessions for library staff who will be serving patrons using online catalogs and databases. Specific points that should be covered in training sessions are identified and training methods are suggested. (eight references) (CLB)

This guide features 10 customizable, ready-to-run workshops for librarians wishing to establish or refine ongoing Internet training for staff members or patrons. Each workshop in the book includes an introduction, an objective, a timed lesson plan, tips, a sample script, and reproducible handouts. In order to provide for the variety of settings…

Designed for the reference staff at the Golda Meir Library, University of Wisconsin-Milwaukee, this manual functions as a guide to insure a uniform standard of service, to explain the duties and responsibilities of the reference staff, and to provide step-by-step explanations of how a variety of procedures are performed. The purpose of the…

In support of the stated goals and objectives of Lane Community College (LCC) in Oregon, the college library is developing a unified program of library and media resources and services. The purpose of the program is to enhance instruction and learning in a manner consistent with the philosophy and curriculum of the college. The goals of the…

Prior to describing methods employed to teach both library users and staff how to use the online catalog at Ohio State University (OSU), this paper presents a background of the development of the online catalog, now called LCS (Library Computer System), and a chronology of important points in the 17-year development, enhancement, and evolution of…

Describes a mobile workstation that was developed at Penn State University to provide library instruction and demonstrations of online and CD-ROM searching. Use of the workstation for classroom instruction and staff training is discussed; and designing the workstation to include a computer, overhead projector, modem, CD-ROM drive, and printer is…

Intended to assist local school districts in meeting the requirements of the Pennsylvania Code, Title 22, Chapter 5, this publication provides guidelines which school districts can use to develop a flexible integrated K-12 school library media program supported by local school policies and operational procedures. Following a diagram showing the…

This paper discusses the development since late 1993 of a program of Internet workshops and seminars offered to the Texas Tech University community. The discussion includes the program's history; the evolving process of planning, organizing, advertising, and managing; the politics involved; the effort to motivate colleagues to participate; the…

Designed to be used for planning, developing and evaluating media programs that will support the competency based curriculum delineated in North Carolina's Teacher Handbook, this third edition of Media Program Recommendations contains guidelines and criteria for the school and system-level media services and resources that are essential for…

Prepared to provide guidance in the provision of reference service, this statement expresses the understanding between the library administration and the Reference Services Department of Ellis Library at the University of Missouri-Columbia concerning the manner in which the department's responsibilities are to be carried out. The procedures will…

This handbook is designed to help Iowa library media specialists, teachers, and administrators develop quality library media programs. The first section summarizes the roles and responsibilities of the library media program. This is followed by a section that addresses personnel issues, including guidelines for professional and support staff; the…

Stresses the need for understanding the barriers to effective library use resulting from the diversity of users and the overwhelming amount of information available. Guidelines are suggested for use by academic librarians in evaluating facilities, services, and staff to assess their effectiveness in welcoming users and validating their information…