Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…

Explains a multifaceted process for evaluating the operation of learning resource centers (LRCs). Identifies the underlying management principles critical to evaluation. Proposes self-evaluation by staff, evaluation by faculty, and student surveys as methods of LRC assessment. Includes sample evaluation instruments. (CBC)