Digital inclusion is the ability of individuals and groups to access and use information and communication technologies. Not all members of a community benefit equally, and some communities have been left out altogether. This paper is a guide for fostering digital inclusion throughout the United States so that everyone can take advantage of…

This workshop, which introduced a model for developing library instruction programs based on written objectives, provided participants with practical experience in preparing objectives as a basis for program planning through discussion of the various elements of planning such a program and analyses of case studies through assigned tasks. The first…

One problem with the outcome-based measures used in higher education is that they measure quantity but not quality. Benchmarking, or the use of some external standard of quality to measure tasks, processes, and outputs, is partially solving that difficulty. Benchmarking allows for the establishment of a systematic process to indicate if outputs…

Focuses on advantages and disadvantages of centralizing the administration of a bibliographic instruction program in the academic library reference department, noting objectives in administration of such a program; concerns to be addressed prior to deciding who, within organizational structure, administers program; and administration through…

Discusses how to develop performance standards based on objective, observable criteria and describes how the reference department at the University of Nebraska at Omaha developed standards to meet their needs. Goals for performance are explained, and preliminary and final versions of the reference desk performance standards are appended. (Contains…

The objectives presented define the basic information required of a student operating in the Library System of the University of Illinois at Urbana-Champaign. These statements of objectives are intended to provide a tangible framework for all public service personnel in the Undergraduate Library, and their various components can be coordinated to…

Excerpt from a planning guide to be used with the new guidelines for school library media programs developed cooperatively by the American Association of School Librarians and the Association for Educational Communications and Technology offers guidance in communicating the purposes of the planning process, outlining a timeline, and determining…

This guidebook has been developed to provide Nebraska communities with a practical process to reach a shared vision of library and information service and to put that vision into action in practical steps. The manual is part of the state's Continuous Library Improvement Program (CLIP), a planning process that includes goals and an action agenda.…

This manual provides librarians and library managers with a performance appraisal system that measures staff fairly and objectively and links performance to the goals of the library. The following topics are addressed: (1) identifying expectations for quality service or standards of performance; (2) the importance of a library's code of service,…

In the first edition of this book, the concepts of marketing and planning library and information services were presented as effective managerial strategies. Several paragraphs from the introduction to the first edition are reproduced, with author commentary, in this edition as an affirmation that the message is still true. In this second edition,…

Discusses reasons why patrons or librarians terminate the reference interview, including the content of the interview, interpersonal dynamics, and institutional or policy factors. Goals and objectives of the person terminating the interview are considered, and guidelines for policy development and performance improvement are offered. (30…

This second revised edition of a guide to promoting and attracting users to a church library retains most of the material of the previous edition, adds new material, and updates the references. Guidelines are presented in six chapters: (1) "Promoting Library Use" (stages of promotion, ways of attracting the attention and interest of prospective…

This guide provides guidelines for promoting and attracting users to a church library. The first of six chapters, "Promoting Library Use," discusses stages of promotion, methods of attracting the attention and interest of prospective users, and how to involve members of the congregation in library activities; the second chapter, "Publicizing the…

This guide provides detailed guidelines for the recruitment and training of volunteer staff for church and synagogue libraries. The first of eight sections discusses criteria for selecting a head librarian, including 13 professional and spiritual qualifications, and lists 30 of the head librarian's basic responsibilities. The second section…

Policies and procedures are outlined for the Online Database Information Network (ODIN), a cooperative of libraries in south-central Pennsylvania, which was organized to improve library services through technology. The first section covers organization and goals, members, and responsibilities of the administrative council and libraries. Patrons…