Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…

The status of the California Community Colleges (CCC) Library and Learning Resources Program (LLRP) is described in this report, which reviews a systemwide survey of the LLRP completed in the 1988-89 academic year; and provides a national and statewide context for ongoing discussions of the relationship between the LLRP and the CCC Board of…

Libraries need to reach out to teens and enhance their skills in serving the teenage population. Through the Louisiana Young Adult Services program, it is hoped that all staff working with young adults will be reached to accomplish the following: (1) promote a better understanding of the psychology of this age group; (2) increase skills in…

This manual contains information on understanding the nature of young adults and developing a young adult service philosophy for a library. Ideas are provided for programs, activities, and workshops; and ready-to-use book talks and publicity materials are included, along with bibliographies for young adult collection development. The introductory…

This document focuses on the evaluation, bibliographic searching, replacement, preservation photocopying, and microfilming of library materials that are too brittle to handle without risking damage. To assess these activities, a SPEC (Systems and Procedures Exchange Center) survey was sent to members of the Association of Research Libraries (ARL),…

This document reports the preliminary results of a survey conducted in the spring of 1993 to gather information on the status and use of video collections and multimedia in Association of Research Libraries (ARL) libraries. Results from the survey include: 84 percent of the 73 respondents collect videorecordings; the largest collections are on VHS…

The libraries of the University of California recognize the need to transform present collections and services into the library of the 21st century. Doing so will require bridging issues of cultural diversity and enhancing support for existing diversity collections. The Ad Hoc Committee on Regional Workshops of the Library Association of the…