This book of essays is a guide to help librarians in reference and/or collection development in the field of literature in English. Chapters fall into two broad sections: Resources and Collections, and Readers and Services. The first section includes six chapters: "The Nature of Library Collections" (William A. Wortman); "Retrospective Collection…

Designed for the reference staff at the Golda Meir Library, University of Wisconsin-Milwaukee, this manual functions as a guide to insure a uniform standard of service, to explain the duties and responsibilities of the reference staff, and to provide step-by-step explanations of how a variety of procedures are performed. The purpose of the…

Provides a general overview of library automation and a number of suggestions to assist in making decisions about automation in small academic libraries. Three areas of automation are discussed--reference service, circulation, and technical processes--with emphasis on the planning process, implementation, and evaluation. (CLB)

This guide addresses the positive and negative issues associated with adapting telefacsimile technology to meet library service needs, and provides basic information about the technology while demonstrating how librarians have begun to incorporate it into their work processes. Individual sections cover: (1) the history of facsimile technologies in…

Though the payoffs are significant for reference librarians, readers' advisors, and library users, adding and maintaining subject access for works of imagination--fiction, poetry, and drama, for example--can mean a lot of work for the cataloging department. This new and updated edition is designed to help catalogers and others in the library to:…

This manual was designed to give student employees of the Mitchell Memorial Library at Mississippi State University an understanding of what to expect from faculty and staff, and what is expected of all student employees of the Library. In general, the manual is aimed at helping student employees: develop a philosophy of service and promote a…

Suggests ways to develop staff training programs for library automation projects. Tips fall into five concept areas: trainers, trainees, program content and design, training environment and schedule, and followup. It is noted that the guide is appropriate for libraries automating for the first time or for those making changes to established…

This manual resulted from a 2-year project to improve, develop, and expand public library and information services to American Indians and Alaska Natives. Designed to serve as a guide for tribal and community librarians who may lack professional training, the manual offers descriptions of library services, procedures, and management issues. An…