Outlines competencies needed by librarians working with young adults in any type of information agency. Developed by the Education Committee of the Young Adult Services Division, competencies are listed in seven areas: leadership and professionalism, knowledge of client group, communication, administration, knowledge of materials, access to…

Workforce development organizations are more and more focused on achieving and documenting performance outcomes; yet managers frequently face a challenge getting buy-in from frontline staff about collecting and using data--not only to satisfy funders' needs but to improve services. "Good Stories Aren't Enough" looks at the experience and…